Safety and cover
The check nobody else does is a person sleeping there.
Documents tell you who somebody is. They do not tell you whether the smoke alarm works or the stairs are lit. So we go and find out.
Norvik cover, on every booking
Damage to the home
$1m
Every booking, no excess for the host.
Injury cover
$1m
For a guest hurt in a home, and a neighbour hurt by one.
Rebooking guarantee
In full
If a home becomes unavailable inside 24 hours of check-in.
Included at no charge, on both sides. There is no upsell and nothing to opt into.
How a host gets on the site
Government ID, checked
Every host, before a listing goes anywhere near the site.
A phone number that answers
We ring it. It is a low bar and it removes a surprising number of people.
A night in the house
One of us sleeps there. It is the check no document can stand in for.
Re-checked when it changes
New furniture, a new layout, a run of odd reviews — we go back.
In every home
- A working smoke alarm, and a carbon monoxide alarm where there is a flame.
- A fire extinguisher, and a way out that is not the front door.
- A first-aid kit somewhere obvious, not at the back of a cupboard.
- Lit stairs, and a handrail on anything steep.
- The address written down, for the times you need to give it to somebody.
If something is wrong
If anyone is in danger
Call the emergency services first. Tell us afterwards.
Mid-stay and urgent
Support answers within the hour, around the clock.
Asked to pay outside Norvik?
Do not. It voids every protection here. Report the thread and we act the same day.