Forty-eight hours to change your mind, whatever the home says.
Every booking on Norvik carries the same free window on top of the host's own policy. After that the policy on the listing applies, and it is printed there in full rather than behind a link.
Cancel within 48 hours of booking and you are refunded in full — the nightly rate, the cleaning, our service fee and the tax — provided check-in is more than 14 days away. This applies to every home on the site and no host can opt out of it.
After that, the host's policy
Three policies, and a listing tells you which one it uses before you pick dates. Our service fee is returned with any refund — we do not keep a share of a stay that did not happen.
Flexible
Moderate
Firm
When the host cancels on you
Inside 24 hours of check-in
We rebook you into a comparable home at our cost, or refund you in full. Your choice, not ours, and somebody calls you rather than emailing.
Earlier than that
A full refund within three working days, and a shortlist of what else is free on your dates in the same town.
If the home is not as described
Tell us within 24 hours of arriving. Because somebody from Norvik has slept in every home on this site, we already know what the rooms look like — which makes the conversation short and usually ends in a move or a refund the same day.
- Message the host first if you can; most things are fixed in an hour.
- If it is not fixed, open the thread in your inbox and mark it urgent.
- Photographs help, but we will not make you argue your case with them.
Need to cancel a booking now?
Your trips page shows the exact refund before you confirm anything.